Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the address info@kilohan.com. Please note that returns must be sent to the following address: info@kilohan.com

If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us for any questions regarding the return at the address info@kilohan.com

Damages and interest

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and remedy it.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Trades

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day reflection period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that processing and displaying the refund by your bank or credit card company may take some time.

If more than 15 business days have passed since we approved your return, please contact us at the address info@kilohan.com